Política de reembolso
Return & Exchange Policy
We offer returns and exchanges within 30 days of delivery. Refunds are issued to the original payment method once approved.
Return Eligibility
To be eligible for a return:
- Items must be unworn, unwashed, unused, and in original condition.
- All tags must be attached.
We reserve the right to refuse returns that do not meet these requirements.
Restocking Fee
We do not charge any restocking fee.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Customers are responsible for arranging and purchasing their own return shipping label through their preferred carrier (USPS, FedEx, DHL, etc.).
We do not provide prepaid return labels except for approved cases involving defective, damaged, or incorrect items.
Exchange Policy
We offer exchanges for eligible items within 30 days of delivery.
To request an exchange, please contact our customer support team at info@zitysports.com with your order number and the item you would like to exchange.
Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund to the original payment method.
Customers are responsible for any return shipping costs associated with exchanges unless the item received is defective, damaged, or incorrect.
Once we receive and inspect the returned item, we will process the exchange and ship the replacement item.
How to Return an Item
Step 1: Contact Customer Support
To initiate a return, please contact our customer support team at info@zitysports.com within 30 days of delivery.
Please include your order number and the reason for the return in your email. Our team will provide further instructions.
Step 2: Pack Your Items
Place the items in the original packaging.
If the original packaging is unavailable, please use a similar protective package to ensure the items are safely returned.
Step 3: Attach Return Label
Securely attach the return shipping label provided by your chosen carrier to the package.
Step 4: Ship the Package
Drop off your package at the designated carrier (USPS, FedEx, DHL, etc.) or schedule a pickup.
Return Address
Please contact our customer support team at info@zitysports.com before sending your package.
Return Address:
1031 E. California Street
Ontario, CA 91761
United States
Please do not send returns without prior authorization.
Refund Processing Time
Returned items are typically processed within 14 days after they are received and checked in at our warehouse.
Once your refund is approved, please allow 5–10 days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
Processing times may be longer during peak periods.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
We are not responsible for packages lost, delayed, or returned due to incorrect addresses or incomplete shipping information provided by customers.
Peak Season Notice
During high-demand periods (holidays, sales events, and product launches), processing times may be extended and policies may be temporarily adjusted.
Contact Us
If you have any questions regarding shipping or returns, please contact us:
Email: info@zitysports.com
